Introduction
At STEM ROBO HUB INDIA, we are committed to providing a smooth and reliable shopping experience. Please review the following information regarding shipping, delivery, returns, cancellations, and refunds.
1. Shipping & Delivery
Order Processing
Orders are typically processed within 10-12days after successful payment confirmation, subject to product availability.
Shipping Coverage
We deliver to serviceable locations across India. Delivery availability may vary depending on your location and product type.
Delivery Timelines
Estimated delivery dates are provided at checkout or during order confirmation. Actual delivery times may vary depending on location, logistics, and product availability.
Shipping Charges
Any applicable shipping charges will be displayed at checkout before payment.
Order Tracking
Once your order is dispatched, tracking information will be shared through email or your account, where available.
Delivery Issues
If your order is delayed, arrives damaged, or contains missing items, please contact our support team with your order details. We will assist you in resolving the issue.
2. Returns & Replacements
Return Eligibility
You may request a return or replacement if your product is damaged, defective, incorrect, or incomplete, or where otherwise required by applicable law.
Change-of-mind returns, if offered, are subject to the eligibility conditions and return window communicated on the product page or at checkout.
Return Conditions
For eligible non-defective returns, products should be unused, complete, and returned with their original accessories and packaging where required.
Certain electronic components, sensors, modules, and robotics kits may have specific return conditions, which will be communicated before purchase. These conditions do not restrict statutory consumer rights.
How to Request a Return
Return requests can only be submitted through your account on the STEM ROBO HUB website. Go to My Account → My Orders, select the relevant order, and click Request Return. Provide the reason for your return and upload supporting photographs or videos, if required.
Our team will review your request and notify you of the next steps through your account.
Replacements
Eligible replacements are subject to product availability and the nature of the issue. We may arrange inspection, troubleshooting, repair, replacement, or another appropriate remedy.
3. Cancellations & Refunds
Order Cancellation
You may request cancellation before your order is dispatched. Once shipped, cancellation requests will be handled according to the applicable return conditions and consumer protection requirements.
Refund Eligibility
Refunds may be issued for eligible cancellations, defective or incorrect products, non-delivery, or other circumstances covered by applicable law.
Refund Processing
Once approved, refunds will be initiated within 10days through the original payment method or another agreed method. The time required for funds to appear may vary depending on your payment provider.
Non-Returnable Products
Customised, made-to-order, installed, or specially procured products may not qualify for discretionary returns where clearly disclosed before purchase. Applicable statutory remedies remain available.
4. Bulk & Institutional Orders
Shipping, delivery, installation, and return conditions for bulk purchases, robotics laboratory equipment, and institutional orders may vary based on the agreed quotation or purchase terms, subject to applicable law.
5. Need Assistance?
For any questions related to shipping, returns, replacements, or refunds, please contact our customer support team.
- Email: stemrobohub@gmail.com
- Phone: +91 9407611779
- Business Address: Ward 11, Magarlod, Main Road, Dhamtari, Chhattisgarh, 493662, India
This policy forms part of our Privacy Policy & Terms of Service.