Introduction
At STEM ROBO HUB INDIA, we value your trust and are committed to protecting your personal information while providing a secure and transparent shopping experience. Please review our Privacy Policy and Terms of Service below.
Privacy Policy
This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, create an account, purchase products, or contact us.
1. Information We Collect
We may collect the following information:
- Name, email address, and phone number
- Billing and shipping addresses
- Account and order information
- Transaction details and purchase history
- Customer support communications
- Device, browser, and website usage information
Payments are handled through authorised payment service providers. We do not require customers to disclose payment card PINs or banking passwords.
2. How We Use Your Information
We use your information to:
- Process and deliver orders
- Maintain customer accounts
- Provide customer support
- Send order confirmations and delivery updates
- Improve website functionality and customer experience
- Detect and prevent fraudulent activities
- Meet applicable legal obligations
- Send promotional communications where permitted
We process personal information in accordance with applicable legal requirements.
3. Information Sharing & Security
We may share necessary information with trusted payment gateways, delivery partners, hosting providers, and other service providers supporting our operations. We may also disclose information where legally required. We implement reasonable technical and organisational safeguards to protect personal information from unauthorised access, misuse, loss, or disclosure.
4. Cookies & Analytics
Our website may use cookies and similar technologies to maintain shopping sessions, remember preferences, analyse website performance, and support permitted marketing activities. Where required by law, we provide appropriate information and choices regarding non-essential cookies.
5. Data Retention & Your Rights
We retain personal information only for as long as necessary for the purposes described in this policy, applicable legal obligations, and legitimate business needs. Subject to applicable Indian data protection laws and their effective dates, you may have rights to request information about data processing, correction, updating, erasure, withdrawal of consent, and grievance redressal. Please contact us to submit a request.
6. Children's Privacy
Our purchasing services are intended for adults and authorised institutional representatives. Where children's personal information is processed, we comply with applicable legal requirements, including parental consent requirements where applicable.
Terms of Service
By accessing or using the STEM ROBO HUB INDIA website, you agree to the following terms and applicable laws.
7. Website Use & Accounts
You agree to use our website lawfully and provide accurate information when registering or placing orders. You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorised access.
8. Products & Pricing
We aim to provide accurate product descriptions, specifications, images, prices, and availability. Product packaging or specifications may vary by manufacturer or version. All prices are displayed in Indian Rupees (INR), unless otherwise stated. Applicable taxes, delivery charges, and mandatory fees will be disclosed before order confirmation.
9. Orders & Payments
Orders are subject to payment verification, product availability, delivery serviceability, and legitimate security checks. Payments are processed through supported payment service providers. If an order cannot be fulfilled, we will notify you and arrange an applicable refund.
10. Shipping, Returns & Refunds
Shipping, delivery, cancellations, returns, replacements, and refunds are governed by our separate Shipping, Returns & Refunds Policy and applicable Indian consumer protection laws. Please read the Shipping, Returns & Refunds Policy.
11. Product Safety & Usage
Robotics kits, electronic components, batteries, motors, and educational equipment should be used according to manufacturer instructions, technical specifications, and safety recommendations. Adult or instructor supervision is recommended where appropriate.
12. Intellectual Property
Our original website content, branding, graphics, designs, and other protected materials belong to STEM ROBO HUB INDIA or their respective owners. Unauthorised reproduction or commercial use is prohibited except where permitted by law.
13. Prohibited Activities
You must not use the website for unlawful purposes, submit fraudulent information, attempt unauthorised access, distribute malicious software, or interfere with website functionality or security.
14. Limitation of Liability
To the extent permitted by applicable law, STEM ROBO HUB INDIA is not responsible for losses arising from improper product handling, unauthorised modifications, or use outside stated specifications. Nothing in these terms excludes rights or remedies that cannot legally be excluded.
15. Changes to Policies
We may update our Privacy Policy and Terms of Service to reflect changes in our operations, services, or legal obligations. Updated versions will be published on this page with a revised effective date.
16. Governing Law
These Terms of Service are governed by applicable laws of India. Disputes will be handled by legally competent courts or forums, including consumer dispute resolution bodies where applicable.
17. Contact Us
For questions regarding your privacy, website usage, or these terms, please contact:
STEM ROBO HUB INDIA
- Email: stemrobohub@gmail.com
- Phone: +91 9407611779
- Business Address: Ward 11, Magarlod, Main Road, Dhamtari, Chhattisgarh, 493662, India